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Privacy Policy

This privacy policy sets out how King's Mill Barns uses and protects the personal information that you supply when you use our website and make a holiday booking or enquiry.
We are committed to ensuring that your privacy is protected, any information you provide while using this website or in communications will only be used in accordance with this privacy statement. We may review and change this policy in the future and will update this page. 

Information we collect during a booking or enquiry
We collect some or all of the following information:
name
address and postcode
email address
telephone number
other relevant information in response to your requests and processing your holiday or questions/surveys

How we use the information
we gather 

This information is used to understand your needs and requirements to provide you with the best possible service, and holiday experience with specific reasons:

Booking, accounts record keeping
To improve our products and services
We may from time to time send promotional emails about special offers or other information which we think you will find of interest. You will of course always have the option to opt out on further correspondence on every email.
Research, we may also use your information to contact you for feedback about your holiday experience or ask for input into how you think we could improve our service. We may contact you by email, phone or mail.

People who email us directly
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with best practice. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Social Media
We use the following social media platforms:

Facebook

Instagram

Whatsapp

If you send us a private or direct message via social media the message will be stored by these platforms. for details of their privacy policies.

Security of your information
We are committed to ensuring that your personal information is secure. We have put in place management procedures and both physical and electronic security measures to safeguard your details.

Keeping control of your personal information - third party organisations
We will never pass on your personal information to third parties unless we have your permission or are required by law to do so.

We do use a third party data collection and processors in connection with our bookings.
Our accountants, booking agents, our email hosting service and cloud storage operators also have various data information stored for the operation of our business. This means your personal information will be held on record with them.

For security reasons to reduce the risk of possible malicious attacks and business integrity we will not divulge that information without a written request, and for security we may request further verification from anyone making that request.

Website cookies

Like most other websites, our website uses small tracking cookies and other services to enhance your browsing experience - and to help you use our website. You are free to opt-in or opt-out of non essential tracking cookies, however you may encounter a downgrade in website functionality if you choose to opt out. Cookies do not give us access to your electronic device or any other information about you.

Links to external websites

Our website has links to external websites that we think maybe of interest to you. However we cannot be held responsible for the content of those websites or for any personal information you provide whilst visiting these websites.

Access to your personal information

You may request details of personal information we hold about you at any time. If you would like a copy of the information we have, please write to us at this address: King's Mill, Castlemartin, Pembrokeshire, SA715HE.

Policy updated 13th March 2024

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